PRIVACY POLICY

This policy statement applies to the URL http://www.rhdubbo.com.au, and sets out the policies of Raine & Horne Dubbo relating to personal information provided to us, or collected by us, through this internet site. Unless you give your express consent otherwise, the following policies govern how Raine & Horne Dubbo handles your personal information and safeguards your privacy.
We understand and share your concern about how personal information is collected, used and shared. We are committed to supporting the National Privacy Principles and our procedures relating to personal information are designed to ensure that you are fully protected under Australian privacy laws.
Kindly note that when using this website or by registering with us, you consent to the collection, use and disclosure of your personal information, but only in accordance with this Privacy Policy which directs that such information is handled sensitively, securely, and in accordance with the National Privacy Principles.

COLLECTION OF PERSONAL INFORMATION
We collect personal information when you send us emails, submit queries to us, or submit various forms through our website. This is so that we can reply to your queries or requests for service.
Information is directly collected from you by Raine & Horne at these locations on this internet
site:
Free Market Appraisal - When registering to use this facility, you will be asked to provide some personal details for the purposes of identification.
Register Your Buying Requirements - When registering to use this facility, you will be asked to provide some personal details for the purposes of identification.
Register your Leasing Requirements - When registering to use this facility, you will be asked to provide some personal details for the purposes of identification.
Email - If you have queries regarding any of our services or anything on this internet site, you may request that we contact you with further information by providing your contact details.
You may provide personal information to us to receive information about products or services offered through this website, to purchase such products and services, to receive newsletters or become involved in promotions or other initiatives commenced by us. This personal information may include details such as your name, age, gender, contact information, products and services you are interested in or require more information about. If you purchase or request products and services from us we may also request your preferences for receiving further marketing or promotional material.
The choice of how much information you provide to us is yours. We seek this information either to process your request for information and provide that information to you, to improve the quality of our products and services or to assist you to determine which products and services best meet your needs.
We also collect information from subscribers (persons registering their details with us through the website) or website visitors for the purpose of improving our quality and effectiveness and to provide you with information. We welcome feedback from you about all aspects of its website. We store feedback that users send to us. This feedback is used to administer and refine our service. We may also use the information to improve or promote this site. We will not publish your name in connection with any information you provide without your permission.

HOW WILL INFORMATION COLLECTED ON THIS SITE BE USED?
So that we can effectively assist your use of the site, we will use your personal information to provide our services and reply to your queries or requests for service.
Information about the kinds of properties you are interested in and inquire about may also be combined with other users' information to generate statistics about the types of properties that people are searching for.

NAVIGATIONAL DATA
We may use your navigational information by combining it with the navigational information we collect about other users. Please note these results do not identify any individual, instead they give us aggregated results about the usage of the site. By doing this, we are able to improve the look and feel of our site, the content and navigation, and improve the services we provide to you.

WILL PERSONAL INFORMATION ABOUT ME BE GIVEN TO ANYONE ELSE?
Where it is necessary for law enforcement purposes or where we believe there is a threat to a person's safety or health, we may need to disclose your personal information to third parties as required by law.
Our site from time to time may contain links to other websites. Please note that these websites may have a different privacy policy to ours, and you should check their policy on those sites.
The personal information obtained from this website is used, where you have so requested:
- to provide products and services to you
- to provide you with information, newsletters or other communications
- to involve you in promotions and other initiatives undertaken by us

Some of the uses of the information described above may be provided by third parties, who are authorised to use this personal information for these purposes.
We may use your personal information for direct marketing or promotional activities. However, if we do undertake such activities, you will be provided with an opportunity when first contacted to decline to receive any further communications from us.
Information collected from this website may also be used to determine demographic and usage patterns. Personal identification information is not used for this purpose. This anonymous information is then used to better develop and tailor this website and our products and services for our customers and potential customers. This non-personal information may be passed on to third parties.
Other than for the purposes described above, we will not use your personal information without your prior consent. The only exception to this rule is where disclosure is necessary to prevent injury to life or health, to investigate any suspected unlawful activity or where it may be required by law such as in a response to a warrant, subpoena or other legal process.

HOW DO WE KEEP YOUR INFORMATION SAFE?
We understand that security of personal information is paramount and we endeavour to take all reasonable steps to ensure that the personal information we hold in our servers is not subject to loss, misuse or unauthorised access or alteration. We also endeavour to take reasonable steps to destroy or permanently de-identify personal information if it is no longer required. Sometimes information can never be completely destroyed due to technical or accounting requirements, and also in some cases legal responsibilities that will require us to retain some information.
We take reasonable steps to ensure the security of all information we collects from risks such as loss or unauthorised access, destruction, use, modification or disclosure of data. For example, your personal information is maintained in a secure environment which can be accessed only by authorised personnel.
However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure. These activities are undertaken at your risk.

CAN I ACCESS PERSONAL INFORMATION HELD ABOUT ME?
If you ever wish to know what, if any, personal information we hold about you, or you wish to correct any personal information we may hold about you, you may access and correct such information by contacting us via the details provided below.

CONTACTING US
We want to develop a continuing and trusted relationship with you. If at any time you have questions regarding this Privacy Policy or any practices or dealings relating to this site then please don't hesitate to contact us at marketing@rhdubbo.com.au.

You are entitled to access personal information we may hold about you. A request to access your information must be directed to us at marketing@rhdubbo.com.au. You can also obtain more information about us and the way in which we manage your personal information, including a copy of the Raine & Horne Dubbo Privacy Statement.

You can contact our marketing department between 9am and 5pm Monday to Friday (excluding national public holidays) by:
Telephone (02) 6882 1755
Fax (02) 6884 2229
P.O. Box 30 DUBBO NSW 2830
Email marketing@rhdubbo.com.au
A copy of the Detailed Privacy Statement can also be obtained from our website at: www.rhdubbo.com.au

HOW OFTEN SHOULD YOU CHECK THIS PRIVACY POLICY?
We may make changes to this Privacy Policy from time to time particularly as new rules, regulations and industry codes are introduced, so you maylike to check it each time you visit the site.

Disclaimer - Whilst all care has been taken in compiling information in the Raine & Horne Dubbo website and it is provided in good faith, it is not to be relied on as a substitute for professional advice. The information in this website is produced as an information service only. It contains general information only and should not be relied on as a substitute for professional advice. Raine & Horne Dubbo accepts no responsibility for the accuracy, completeness or timeliness of the information. For more information contact our office.

Thank you for taking the time to read our Privacy Statement